Mozart's Sisters Process & Policies
Everything you need to know about ordering process, shipping & returns.
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Bespoke orders
Changing Patchwork Color Schemes
We invite minor personalized changes as long as they are within the basic guidelines of the Mozart's Sister designs.
Extra charges may be applied for bespoke garments.
This process can take 8 to 10 weeks.
Each piece is individually handmade to order with patience & care.
We work very hard to give the best quality with a pricing structure that is as fair as possible.
Please know that the prices for our designs are non-negotiable.
We are not willing to redesign a piece with lesser quality materials for a better price. This creates more work & cost more than making it as sampled.
Please be respectful & do not ask for discounts.
Please do not ask me to copy another designers pieces.
If you like a certain patchwork skirt design but would like a color scheme from another design, send us a message to explore the possibilities.
No, unfortunately we only work with our own fabrics.
Each piece in the collection has been thoughtfully designed with our collection of salvaged prints of very high quality linens & 100% cottons.
Please read
Fabric Care
Cleaning your garment
with a steam iron set to cotton to bring it back to its original beauty.
If you are not comfortable with this process, you may take it to a
Non-Toxic Dry Cleaners for laundry service.
*All linen pieces are dry clean only.
A Few Things
Does Mozart's Sister have in stock & ready to ship items?
How long will it take for my order to arrive?
No, we do not stock anything garments. Everything in the Mozart's
Sister shop is handmade to order. Please refer to our size chart to
choose your size.
We are happy to assist you in choosing your correct size or any
help you may need with sending special measurements to get
your garment to fit well.
Once your order has been place & paid for in full, it will be put on out production list in the order it has been received.
Each piece is individually handmade to order which can take 6 to 8 weeks.
How do you ship?
Can I change the colors or send my own fabric?
-Each item is package with care. We do not flat pack our garments as to avoid permanent creases in the fabric.
-We ship UPS or UPS Next Day with tracking.
-UPS provides all packages automatically with $100 worth of liability for loss or damage. You can choose to add insurance for the total cost of your shipment with an additional charge.
-We are not responsible for lost or stolen packages.
-Please give us a secure ship to address, track your package & be home to welcome it.
If you like a certain patchwork skirt design but would like a color scheme from another design, send us a message to explore the possibilities.
No, unfortunately we only work with our own fabrics.
Each piece in the collection has been thoughtfully designed with our collection of salvaged prints of very high quality linens & 100% cottons.
Let's
Explore Personalized Options
If you would like to explore tailor-made options for your Mozart’s Sister piece, let’s start the process by emailing a few questions.
We can then schedule a video chat so you can meet Erica & get question answered.
For example:
Custom measurements.
Colors, Prints, Pockets.
Hemline lengths.
Need to know
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Payments
Shipping
Returns & Exchanges
We Ship UPS with tracking. Track your package to follow it's travels home to you. Please be home to welcome your Mozart's' Sister garment home.
Mozart's Sister is not responsible for lost or stolen packages so Full coverage Insurance is recommended at checkout.
We Ship UPS with tracking. Track your package to follow it's travels home to you. Please be home to welcome your Mozart's' Sister garment home.
Mozart's Sister is not responsible for lost or stolen packages so Full coverage Insurance is recommended at checkout.
Mozart’s sister is a Couture fashion house that makes everything by hand to order especially for you. We pride ourselves in creating clothing that was not just covetable but also timeless in wearability.
Every piece is sewn with extreme attention to detail and finished by the most experienced and capable of sewers—often using time-consuming, hand-executed techniques.
It is for this reason that we do not accept returns. All sales are final so please be sure when you make your purchase. We are happy to discuss by email or video chat our process & throughout your garments process to be sure you will love it!
We do not offer exchanges.
All purchases must be paid in full before we begin your order process.
We accept all major credit cards.
We do not accept installment payments.
We do not accept coupon codes or quality discounts.